FAQs
1. What is Ztylist?
Ztylist is an online store offering a wide range of stylish LED and neon decorative lights for homes, businesses, and events. Our products combine art, technology, and ambiance to create unforgettable lighting experiences.
2. Where are you located?
We operate online and ship worldwide. Our warehouses are strategically located to ensure fast and reliable shipping to your region.
3. Do you have a physical store?
No, Ztylist operates exclusively online, allowing us to offer competitive prices and ship directly to your doorstep.
4. Are your lights safe to use at home?
Yes! All Ztylist products are made with high-quality, safe materials and meet international safety standards.
5. What makes your neon lights different?
Our LED neon signs are energy-efficient, durable, flexible, and much safer than traditional glass neon — they stay cool to the touch and last up to 50,000 hours.
💡 Product Information
6. Are your lights battery or USB-powered?
Most of our lights support USB connection and/or AA batteries. Check each product description for details.
7. Can I customize the size or color of a neon sign?
Yes! We offer custom designs for text, logo, or symbols. Contact our customer service for personalized quotes.
8. What materials are your lights made from?
Our lights are typically made from high-quality acrylic and LED strips, sometimes with ABS or beech wood bases for stability and style.
9. How long do your LED lights last?
Our LED lights can last between 30,000 to 100,000 hours depending on usage.
10. Do your products get hot when turned on for a long time?
No — all of our LED lights are designed to stay cool even after hours of operation.
11. Are the colors changeable?
Yes! Many of our products include multi-color settings, with remote controls or touch switches to adjust brightness and modes.
12. Are the lights dimmable?
Some models are dimmable and come with remote control features. Check the product details for confirmation.
13. Do your signs come with a stand or wall mount?
Each product’s packaging includes either a base, mounting accessories, or hooks, depending on the model.
14. Can I use your lights outdoors?
Many models are rated IP42 to IP65, meaning they can handle humidity or light splashes, but we recommend indoor or covered outdoor use.
15. Are your products child-safe?
Absolutely. They are made from durable acrylic and low-voltage LED components, ensuring safety in children’s rooms.
🎨 Customization & Personalization
16. Can I create my own custom text neon light?
Yes, you can choose your font, color, and size to make a fully customized LED sign.
17. How long does it take to produce a custom order?
Custom designs usually take 5–10 business days to produce before shipping.
18. Can I see a preview of my custom design before production?
Yes, we’ll send you a digital mock-up for approval before starting production.
19. Can I add my business logo to a neon sign?
Definitely! Just send your logo file to our design team, and we’ll turn it into a glowing sign.
20. Are custom items refundable?
Custom-made products cannot be returned unless they arrive damaged or defective.
🚚 Shipping & Delivery
21. Do you offer worldwide shipping?
Yes, we ship to most countries worldwide.
22. How long does shipping take?
Delivery usually takes 7–15 business days, depending on your location.
23. Do you offer express shipping?
Yes! Express options are available at checkout for faster delivery.
24. How much does shipping cost?
Shipping fees depend on your region, but we often provide free standard shipping on select items or promotions.
25. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email.
26. What happens if my package is lost or delayed?
If your order doesn’t arrive within the estimated time, contact our support team, and we’ll investigate and resolve the issue quickly.
27. Do you ship to PO boxes or military addresses?
Yes, we can deliver to PO boxes and military addresses depending on the carrier’s restrictions.
📦 Returns & Refunds
28. What is your return policy?
We offer free returns within 7 days of delivery. The item must be unused and in its original packaging.
29. How do I start a return?
Simply contact our support team with your order number, and we’ll guide you through the return process.
30. Do I have to pay for return shipping?
No — we provide free return shipping for eligible items within the 7-day period.
31. When will I receive my refund?
Refunds are processed within 3–7 business days after we receive and inspect the returned item.
32. Can I exchange an item instead of returning it?
Yes, if the product is still in stock, we’ll happily arrange an exchange.
33. What if my product arrives damaged?
If your item arrives damaged or defective, please contact us immediately with pictures, and we’ll replace it or issue a full refund.
💳 Orders & Payments
34. What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and other secure payment options depending on your region.
35. Can I cancel or change my order after purchase?
Orders can be modified or canceled within 24 hours of placing them. After that, production or shipping may already be in process.
36. Is my payment information secure?
Yes, all transactions are encrypted and processed securely to ensure your safety.
37. Do you offer discounts for bulk or business orders?
Yes! Contact us for special rates on bulk or corporate purchases.
✨ Usage & Maintenance
38. How do I clean my neon light?
Use a soft, dry cloth to gently wipe the acrylic surface. Avoid water or cleaning agents.
39. Can I leave my neon light on overnight?
Yes, our LED lights are energy-efficient and safe to keep on for long periods.
40. Can I mount my neon sign on a wall?
Absolutely. Many signs come with pre-drilled holes or hooks for easy mounting.
41. Do your signs make noise or flicker?
No — our LED lights operate silently and maintain a consistent glow.
42. Can I use your lights for events or photography?
Yes! They’re perfect for weddings, parties, and studio photo shoots.
43. Are your lights waterproof?
Some models are rated IP65 and can handle moisture, but full water exposure should be avoided.
🎁 Gifts & Special Orders
44. Can I send an item as a gift?
Yes! You can mark it as a gift at checkout and include a personalized message.
45. Do you offer gift wrapping?
Gift wrapping is available on select products during checkout.
46. Can I include a gift receipt?
Yes, we can include a gift receipt that hides prices.
🧾 Account & Support
47. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders and save preferences.
48. I forgot my password. What should I do?
Click “Forgot Password” on the login page to reset it via email.
49. How can I contact customer support?
You can reach us via email, live chat, or through our contact page.
50. What are your customer service hours?
Our support team is available Monday–Friday, 9 AM–6 PM (GMT).
💬 Troubleshooting
51. My light isn’t turning on. What should I do?
Check your USB or power source connection. If it still doesn’t work, try replacing the batteries or contact support.
52. The remote control isn’t working.
Ensure the plastic tab is removed from the battery compartment and the remote is pointed directly at the receiver.
53. The colors look different from the pictures.
Slight variations in color may occur due to lighting or monitor settings.
54. My item arrived with scratches or marks.
All acrylic products come with a protective film — please peel it off before use.
🌍 Sustainability
55. Are your products eco-friendly?
Yes, our LED lights use minimal energy and are made with recyclable materials whenever possible.
56. Do you recycle returned products?
Yes, defective or returned products are responsibly recycled or repurposed.
📢 Promotions & Partnerships
57. Do you offer influencer or affiliate partnerships?
Yes! We love collaborating. Contact us to join our affiliate or influencer program.
58. How can I stay updated on new arrivals and discounts?
Subscribe to our newsletter or follow us on social media to get the latest offers.
59. Do you offer wholesale options?
Yes, we work with event planners, decorators, and retailers. Contact our wholesale team for details.
60. Can I get a discount for my first order?
Yes, new subscribers receive a special welcome discount — check your email after signing up.
Bring your vision to light with ZTYLIST’s premium custom LED neon signs — designed to impress, built to last. Every sign is crafted using the latest neon flex technology, offering a glow that’s brighter, safer, and more energy-efficient than traditional glass neon. Whether it’s your name, logo, or a phrase that defines your style, our expert designers turn your idea into a stunning piece of illuminated art.
Each sign features durable acrylic backing, vivid color options, and a long lifespan of 100,000+ hours, ensuring your creation shines beautifully for years to come. Perfect for homes, businesses, events, and special occasions, your custom ZTYLIST sign is more than décor — it’s your identity in lights.
💡 Design it. Love it. Light it💡
Energy & Cost Efficient
Designed for efficiency — our LED neon signs use low energy, last over 100,000 hours, and run with zero heat or noise.
Custom Designed
Every LED neon sign at ZTYLIST is uniquely crafted in-house by our team of professional designers, ensuring originality, quality, and a touch of style made just for you.
Durable
We use the latest neon flex technology — stronger, lighter, and safer than traditional glass neon tubes, while delivering the same vibrant glow.
Easy To Install
Our premium backboards come with pre-drilled holes, making wall mounting and hanging quick, simple, and hassle-free.
Before & After
After
Before
FAQs
Our LED neon signs are built to last between 30,000 to 50,000 hours (that’s about 10+ years with normal use).
Yes! All our LED neon lights are made with low-voltage (5V–12V), eco-friendly materials, and don’t get hot to the touch, making them safe for homes, bedrooms, kids’ rooms, and businesses.
Absolutely! ZTYLIST offers a real-time customization tool where you can design your own sign (text, font, color, size). We also provide free design support if needed.
Most of our neon signs are USB or 12V powered for easy plug-and-play setup. Some models also support battery packs or wall adapters for added flexibility.
Many of our neon signs have an IP65 waterproof rating, which makes them suitable for indoor use and protected outdoor areas (like patios, shop fronts, or events).
Each neon sign comes with mounting holes, hooks, or stands depending on the model. They’re lightweight, easy to install, and can be mounted on walls or placed on surfaces.
Delivery usually takes 7–14 business days depending on your location. Custom signs may take a little longer due to production time.
Yes! All ZTYLIST neon and LED signs come with a 1-year warranty covering manufacturing defects.